Returns & Exchanges

At Mistral Industrial Chemicals, we are committed to ensuring your satisfaction with our products. If you receive a damaged or incorrect shipment, our streamlined return process ensures a quick resolution to minimize downtime in your operations.

Return Process

• 1.
  Initiate Return Request

  Contact our customer support team within 14 days of delivery with your order number and the specific batch details of the product.

• 2.
  Documentation & Approval

  Provide photographic evidence of the seal or packaging if the item is damaged to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Secure Packaging

  Ensure the chemical containers are sealed according to safety regulations and placed in their original industrial packaging to prevent leaks during transit.

• 4.
  Inspection & Refund

  Once our quality control team verifies the returned goods at our warehouse, we will process your refund or dispatch a replacement within 5 business days.